Thursday, 28 November 2013 13:20

Warranty and service

Warranty

We stand for our products!
Therefore all equimag magnetic therapy products purchased from us are covered by our 36 month limited warranty.

The warranty covers repair or exchange of production defects on Equimag control units or other therapy products.
Freight costs are not included in the warranty.
Damages to cables or batteries are not included in the warranty.
The warranty is valid from date of purchase with a valid receipt.

Please do not try to repair or modify the control unit or applicator mats, blankets or rods as this will void the warranty. Washing the blankets or mats without first removing the magnetic coils also voids the warranty
If you wish to return a product under warranty contact your dealer or our customer service to see if you are eligible. The products must be adequately packaged before shipping. Postage must be paid for all return packages.
COD packages will not be accepted.

Service

Customer service is extremely important for us!
Please do not hesitate to contact us.

Customer service can be contacted through our contact form on equimag.no.
We will do our utmost to answer as quickly as possible and within 24 hours.

Please also check our FAQ for frequently asked questions

Published in Warranty and service
Thursday, 16 January 2014 11:34

Why buy from us?

3 year warranty

We offer 3 years warranty on all Equimag products!
The warranty runs from date of purchase and cover manufacturer errors.
All Equimag products are manufactured to the highest quality standards and will normally last many years.
To ensure a long life of the products always:

  1. Remove magnetic coils before machine washing
  2. Always keep patients surveiled during treatments
  3. Keep Equimag products stored dry and not too warm or cold

30 days money back

We want you to feel confident when buying Equimag products!
Therefore we offer a 30 days money back guarantee.
During this period you can try out the products to see if you get satisfactory results.
We are confident that you will be satisfied but should you, under any circumstance regret your purchase, it can be returned within 30 days.
Remember to contact us for a return code if that is the case.
Please also make sure to save the packaging in case of returns.

Quick and direct support

We take care of our customers!
Feel free to contact us for any questions.
Our goal is to provide quick and precise support.
We are a small company with the founders daily at work.
You will speak to us directly if in need of support.
When you contact us there are no customerservice desks to screen your calls first.

Free shipping

We offer free shipping on all kits from Equimag!
Door to door delivery.
Shipping is by courier and insured.

Free shipping is currently for kits only and not single items.
Smaller single items are shipped reasonably by air mail.
We currently ship to Norway, Sweden, Denmark and Finland.

Published in Terms & Conditions