Warranty and service

Warranty

We stand by our products!
Therefore all equimag magnetic therapy products purchased from us are covered by our 36 month limited warranty.

The warranty covers repair or exchange of production defects on Equimag control units or other therapy products.
Freight costs are not included in the warranty.
Damages to cables or batteries are not included in the warranty.
The warranty is valid from date of purchase with a valid receipt.
36 month warranty applies only to consumer purchases made for personal use.
Purchases made for business use are eligible to 1 year limited warranty.

Please do not try to repair or modify the control unit or applicator mats, blankets or rods as this will void the warranty. Washing the blankets or mats without first removing the magnetic coils also voids the warranty
If you wish to return a product under warranty contact your dealer or our customer service to see if you are eligible. The products must be adequately packaged before shipping. Postage must be paid for all return packages.
COD packages will not be accepted.

Service

Customer service is extremely important for us!
Please do not hesitate to contact us.

Customer service can be contacted through our contact form on equimag.no.
We will do our utmost to answer as quickly as possible and within 24 hours.

Please also check our FAQ for frequently asked questions