Super User

Super User

Monday, 04 August 2014 08:09

Dealers and partners

Norway:

Bjerke Dyrehospital

bjerke

Sunn Hest

sunnhest3

Sweden:

Dealers wanted

Denmark:

Dealers wanted

Finland:

Dealers wanted

Great Britain/ UK:

Info is coming soon.

Thursday, 06 March 2014 11:27

User manuals

Download user manuals and other documentation here

User manuals:

Equimag 2 control unit and blankets
Thursday, 28 November 2013 13:20

Warranty and service

Warranty

We stand for our products!
Therefore all equimag magnetic therapy products purchased from us are covered by our 36 month limited warranty.

The warranty covers repair or exchange of production defects on Equimag control units or other therapy products.
Freight costs are not included in the warranty.
Damages to cables or batteries are not included in the warranty.
The warranty is valid from date of purchase with a valid receipt.

Please do not try to repair or modify the control unit or applicator mats, blankets or rods as this will void the warranty. Washing the blankets or mats without first removing the magnetic coils also voids the warranty
If you wish to return a product under warranty contact your dealer or our customer service to see if you are eligible. The products must be adequately packaged before shipping. Postage must be paid for all return packages.
COD packages will not be accepted.

Service

Customer service is extremely important for us!
Please do not hesitate to contact us.

Customer service can be contacted through our contact form on equimag.no.
We will do our utmost to answer as quickly as possible and within 24 hours.

Please also check our FAQ for frequently asked questions

Thursday, 28 November 2013 13:20

Contact

Contact form module goes here

Thursday, 16 January 2014 11:34

Why buy from us?

3 year warranty

We offer 3 years warranty on all Equimag products!
The warranty runs from date of purchase and cover manufacturer errors.
All Equimag products are manufactured to the highest quality standards and will normally last many years.
To ensure a long life of the products always:

  1. Remove magnetic coils before machine washing
  2. Always keep patients surveiled during treatments
  3. Keep Equimag products stored dry and not too warm or cold

30 days money back

We want you to feel confident when buying Equimag products!
Therefore we offer a 30 days money back guarantee.
During this period you can try out the products to see if you get satisfactory results.
We are confident that you will be satisfied but should you, under any circumstance regret your purchase, it can be returned within 30 days.
Remember to contact us for a return code if that is the case.
Please also make sure to save the packaging in case of returns.

Quick and direct support

We take care of our customers!
Feel free to contact us for any questions.
Our goal is to provide quick and precise support.
We are a small company with the founders daily at work.
You will speak to us directly if in need of support.
When you contact us there are no customerservice desks to screen your calls first.

Free shipping

We offer free shipping on all kits from Equimag!
Door to door delivery.
Shipping is by courier and insured.

Free shipping is currently for kits only and not single items.
Smaller single items are shipped reasonably by air mail.
We currently ship to Norway, Sweden, Denmark and Finland.

Thursday, 28 November 2013 13:23

Terms and conditions

Registration

To shop at equimag.no you have to be registered as a customer.
This can be done prior to or during the checkout process.

To make use of credit or payment plans you must be above 18 years of age.
Equimag.no ships to Norway and currently only to Sweden, Denmark and Finland.

Address

Customers are responsible for providing their correct billing and shipping address. Changes to address can be done in the my account section.
Registered billing address will be used as shipping address unless otherwise specified during the checkout process.

Prices

All salesprices are listed with Norwegian VAT (merverdiavgift).
Shipping price is calculated and shown during checkout before final confirmation.
Offers and campaigns lasts until out of stock unless ending date is specified. Please note we reserve the right to cancel orders were pricing mistakes might have occurred.
When selling abroad to Sweden, Denmark or Finland our sales prices will be without VAT. Please note that VAT and customs charges will be added by Customs in your country.

Payment

PayPal

You can pay through PayPal with all major credit cards. No information about your card is stored on our servers. We do not charge extra fees for payment through PayPal.

Bill me later

Bill me later will soon be available through Klarna financing.
Currently we can only offer this alternative to Norwegian customers.

Wire transfer

You can wire the payment directly to our account. Payment instructions is available on the checkout page.
Please contact us for wire transfers from other countries than Norway

Receipt

Your receipt is sent as an order confirmation. Receipt for payment is sent separately when using PayPal. Order confirmations can at any point be found under the my account section.

Campaign code

Campaign codes are one time use unless otherwise specified. Campaign codes cannot be combined with other sale promotions unless specified.

Please note that campaign code discounts are valid only for products and not for shipping or billing costs.
Campaign codes are input on a separate field during the checkout process.

Shipping costs

For a limited time equimag.no offers free shipping on all kits (basic, pro, compact and small animals).
Other products are not included in the free shipping campaign.
Freight costs are calculated by weight and destination and are shown during the checkout process.

Equimag.no normally process orders within 24 hours, except during weekends and holidays.
Normally all products are in stock locally or at our supplier. If a product ordered is out of stock you will be contacted.

Shipping

Products from equimag.no is shipped by postal service ground or air.

Kits (Basic, pro, compact and small animals set) are shipped by GLS or DHL door to door.
Please note you might be contacted by a shipping partner if GLS or DHL do not operate themselves in your country.

30 day refunds

We believe that you will be satisfied with your equimag purchase but should you under any circumstance regret your purchase we offer a refund period of 30 days.
Our 30 days money back guarantee is valid for all purchases made by individuals
For business purchases there is no refunds unless in case of damaged or defective goods

Please note that to be eligible for a refund you must use our returns form.
Shipping costs for returns are buyers responsibility.
Equimag.no reserves the right to deny refunds in the case where the products are damaged or otherwise suffering from abnormal wear

Products must be returned with their original packaging.
Refunds are normally processed within 10-14 days. Payments done by credit cards are refunded to the same card. We cannot issue credit card refunds to a different card

Undelivered packages

In the case of undelivered packages the package will be returned to us.
Shipping costs and return costs will be billed to the customer.
It is the customers responsibility to ensure that their address is valid for the type of shipping chosen.

Damaged goods

If you notice damages or missing parts to a package contact us immediately.
Missing items or damaged goods are replaced by equimag.
Shipment costs on packages returned without agreement will not be refunded.

Products that are to be returned must be agreed upon first by customer service and include a correct return form.
Remember to include order number and full customer billing address.
When defective returns are received new products will be shipped out as soon as possible.

Warranty period for business customers is 6 months from product received.

Return address

QMA AS
Øvre Solåsen 32
1450 Nesoddtangen, Norway

Thoroughly mark return shipments with order number and full customer billing address.

Copyright

All content on equimag.no such as text, graphics, logos, button icons, images, audio clips are property of equimag.no or our content suppliers and protected by Norwegian and international copyright law.
Content cannot be copied, re-used or referenced without consent from equimag.no or QMA.as.

Force Majeure

Force majeure is valid during times of extraordinary events or other circumstance beyond parties control .
Examples of this are war, strike, riots, crime or natural disasters.
In such cases this clause frees QMA.as from equimag.no liabilities or obligations when circumstances are beyond our control.

Thursday, 28 November 2013 13:16

About us

We started QMA AS because we were constantly annoyed over the lack of quality products available to buy, especially within food sports and nutritional products.
After constantly having to import products for our own use we decided to start our own import business.

We found Equimag products of interest when looking for alternative treatments for our own dogs and horses.
The products gave immediate results for us and we were very impressed!

QMA AS are proud to be sole distributor for Equimag products in Scandinavia.
We look forward to hearing your own stories of how Equimag is working for you!

Our webpage is built on Joomla with Virtuemart e-commerce

Thursday, 28 November 2013 13:18

FAQ

Have a question? Here are the most frequently asked questions from our customers. 
If your question is not answered please contact us. 

 

Questions about my order:

How do I order?

Answer: You order through our webshop www.equimag.no

For ordering through our webshop you have to register an account.
You can do this before or during the checkout process. Navigate to the products you want and click "add to cart". Choose "checkout" and you will be asked to provide account info.
Please fill out all required fields.
Telephone number is required for all deliveries by courier. 

How can I get campaign offers and news updates?

Answer: For receiving offers and news updates please like our site on Facebook and sign up to our newsletter. 

I can't register an order, what is wrong?

Answer: Please make sure that all required fields have been filled out. Check that a delivery option and payment option has been chosen. If you have just registrered an account you might have to confirm through your email account. If you have not received a confirmation email please check your spam folder as well.

Will I receive an order confirmation?

Answer: Yes. When your order has been received a confirmation email will be sent to you. 

How can I check my order status?

Answer: You will receive an email when your items are processing and when they are shipped. The shipping confirmation includes a tracking number if shipping by courier. Please note that small packages like accessories do not have a tracking number. You can also check your order status on the "my account" section. 

Can I make changes to a confirmed order?

Answer: No, you can not change the order online after confirmation. If you wish to make changes please email or call us. 

Can I cancel my order?

Answer: If you wish to cancel an order please contact us. If the order is already processed and shipped you will be asked to received it before returning. We offer a 30 days money back guarantee. 

If you do not pick up or accept delivery of your order before returning you will be billed for non delivered item. 

 

Questions regarding billing:

Can you bill me later?

Answer: Yes. Buy now - pay later is offered by our financing partner Klarna. Paying the whole bill within 14 days will ensure no additional interest. Other prices and terms are available for monthly payment plans. For more info, please see www.klarna.no

Is paying by credit card safe?

Answer: Yes, our card payments are handled by Paypal.
For your security no card info is stored locally on our servers. For more info about PayPal, check www.PayPal.com

What types of payment options do you offer?

Answer: We offer credit card, bank transfer, Paypal and financing. Financing options are available through Klarna. 

How do I use a coupon code? 

Answer: The coupon code is used in a field on the checkout page. Input the code and choose save.  Please note that most coupon codes are single use.

 

Questions about delivery:

How long will delivery take?

Answer: In stock items are usually received within 7 days. If the item must be restocked from our supplier the delivery might take up to 14 days. Kits are delivered by courier and usually received by the customer in 5-7 days. 

How are the orders delivered?

Answer: Orders are delivered to your shipping adress.
For courier deliveries you will be contacted by phone to schedule delivery. 
Smaller items that are sent by post are usually delivered to your mailbox. 

What is included in the price?

Answer: Norwegian VAT (mva) is included in all our prices. For orders from EU countries EU Vat is included instead. The final price will be shown on checkout.
All kits include free shipping. Other shipping charges depend on weight. 
For financing or other payment plans please see Klarna's pages www.klarna.no

How much does shipping cost?

Answer: Shipping costs are calculated on weight and shown to you during checkout.

Can I schedule home delivery?

Answer: Yes. In Norway home delivery can be scheduled with Bring (Posten).
See www.bring.no

Will I be billed customs charges?

Answer: Norwegian customers are not billed customs charges. You might be billed local customs charges depending on your country. Please note that these charges are not included.

 

Questions regarding returns:

I received a damaged item, what do I do?

Answer: Contact customer service.
We offer 3 year warranty on all Equimag products.
If the item must be sent in to repairs we will supply you with a return code. 

I wish to use my warranty, how?

Answer: Contact customer service on our website through the contact form. 
Warranty is 3 years on Equimag products and cover manufacturing faults.

I wish to return a product but I have no return code?

Answer: If returning a product please contact customer service first.
You will receive a return code and information on how to return the product. Without a return code we will have no way to trace your return.
Do not return products withouth postage or COD. They will not be accepted. 

 

Other questions: 

How secure is equimag.no?

Answer: Equimag.no follows Norwegian law for storing personal data. All personal data is stored on ssl secured pages.
No credit card numbers are stored by us but handled entirely by Paypal.
Read more here https://www.paypal.com/no/webapps/mpp/paypal-safety-and-security

Do Equimag.no use cookies?

Answer: Yes, Vi use cookies for our website functionality and cart functions in our webshop.

 

Thursday, 28 November 2013 13:17

Equimag history

Equimag has been on the market since 2001 and is used by veterinarians, therapists and individuals worldwide.
A combination of high quality, usability as well as latest technology, have made Equimag a leading player in the market.
The preset treatment programs are designed on the basis of numerous published papers on pulsed electromagnetic therapy (PEMFT), as well as feedback from the users themselves.

The Equimag treatment system was developed in collaboration with:

  • Dr. Med. Vet. Waltraud Geisel (practicing veterinarian)
  • Dr. Med. Hannelore Bliz (doctor and scientist with magnetic therapy as specialty)
  • Dipl. Ing. Peer Kostál.

Equimag is produced exclusively in Germany and is now available on the Scandinavian market!

Monday, 11 November 2013 14:34

About magnetic Therapy

What is pulsating magnetic therapy? (PEMFT or PEMF)

Treatment with magnets is an age old practice.
Using magnets for treatment and healing has been traced as far back as 6000 years.
Both animals and humans generate a magnetic field. These are caused by the chemical reactions in our cells, constantly firing of small electromagnetic reactions.
It is commonly known that without the earth's magnetic field all life on earth would cease to exist. Not only does the magnetic field protect us from outer world radiation, we are also perfectly tuned to living in it.

It is beyond doubt that our bodies react to electromagnetism and so be exposing our bodies to certain electromagnetic frequencies we can influence the life cycle of cells.

When space exploration began astronauts coming back to earth suffered several illnesses and deficiencies.
Both the Americans and the Russians spent a lot of resources researching why astronauts become "sick". Much has happened in the field since then and we now know that astronauts suffer muscle atrophy due to lack of gravity. Lack of gravity also causes other symptoms like blurry vision, headaches and digestion problems. But NASA researched further and discovered that these symptoms were not fixed simply by adding resistance training to simulate gravity. It seems our cells get "confused" due to the lack of earth's magnetic field and so NASA patented their own PMFT system.

How does pulsed electromagnetic therapy work?

Pulsed magnetic therapy (PMFT) work by generating a magnetic field of specific frequencies which penetrate the organism and reactivates damaged and dormant cells.
Blood cells starts to accelerate and frees themselves from clumping together, blood starts flowing faster and the blood vessels starts to expand further improving blood flow. Increased blood flow has several positives: increased transportation of "waste products" like cholesterol lactic acid and urea. At the same time increased blood flow also increases the transportation of nutrients like amino acids, fatty acids and oxygen.
Cells that are damaged or dormant spring back to life when influenced by the pulsed magnetic frequencies.

The treatment thereby helps the body heal itself by re-energizing the cells.

Pulsed magnetic therapy have proven success rates on the following illnesses:

  • Fractures
  • Infections and inflammation
  • Rheumatic diseases
  • Migraine
  • Insomnia and other problems sleeping
  • Poor blood circulation
  • Stress
  • Muscle pain, Muscle tension
  • Headaches
  • Chest pains
  • Dizziness, lightheadedness
  • Indigestion
  • Chronic fatigue
"PMFT also seems to calm down the autonomous nervous system and helps internal organs retain their functions so that the organism stabilizes.
Users of magnetic therapy have also experienced increased immune functions and faster recovery from sickness."

Source: Norwegian magnetic therapy Lars Frode Haugen.

Excerpt from Ministry of health and care services NOU 1998:21 about magnetic therapy.

Magnetic therapy and sports

"A lot of sports related injuries are caused by increased lactic acids.
Increased lactic acid levels influences the bodies natural PH value and causes pain.
Pulsed magnetic therapy increases blood flow and as such decreases the amount of "waste products", while at the same time oxygen and nutrient delivery by the blood is increased.
One gets the benefit of increased restitution and faster recovery from illness by using pulsed magnetic therapy."

Source: Vaclavec MV Doctor ”Magneto therapy- the facts” 1999 .

Ron McAndrew, England's athletics head.

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